Refund Policy

30-Day Money-Back Guarantee & Refund Policy

At https://longplr.com, we want to ensure that you are 100% happy with your purchase.

• If you have technical or sales queries, do not hesitate to contact us.
• If you have attempted to resolve issues with Support staff, and still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.

Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request and email us at support@longplr.com in the first instance and reach out to us directly.

https://longplr.com and our payment processor submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card.

Troubleshooting

https://longplr.com may, but are under no obligation to, honour requests for refunds for the following reasons:

Non-delivery of the product: Please be aware that all our products are electronic file downloads. On rare occasions, customers have been waiting for a physical product to arrive. If so, please look for an electronic file download in your email account instead, before contacting us. None of our products is a physical product.

Download issues: if you have problems that prevent you from downloading the product. https://longplr.com recommends that you contact the support team for your browser provider, as https://longplr.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;

Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. The nature of the problem/ error shown should be submitted to our Support Team for its approval of your refund request;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of sales page descriptions, video overviews, demo links, product samples, and screenshots) of each type of product offered before making a purchase.